Refund policy

It's okay if your purchase didn't work out for you. We have a 14 day return policy.

To be eligible for a return, your item must be in the condition you received it, unworn, unwashed, unused, free of pet hair, with tags, and in its original packaging.

To start a return, you can contact us at help@naturloom.com. Please note that returns will need to be sent to the following address:

Naturloom (IC INTERNATIONAL LLC)
9636 Wyeth Ct
Wellington, Florida 33414

If your return is accepted, we will send you instructions on how and where to ship your package. Items returned to us without a return request will not be accepted. Return shipping costs are the responsibility of the customer.

You can always contact us for any return questions at help@naturloom.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Promotional pricing or discounts do not make an item final sale unless it is clearly marked ‘Final Sale’ before purchase. Otherwise eligible items remain subject to our standard 14 day return policy and item condition requirements. Items clearly marked ‘Final Sale’ and gift cards cannot be returned. Our other stated non returnable item exceptions still apply.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at help@naturloom.com.