Shipping policy

Shipping Policy

At Naturloom.com, we work to provide the best service to our customers. We prepare and ship orders as quickly as possible using UPS, FEDEX and USPS.

Orders are typically prepared and shipped within 3 to 5 business days. Shipping is free within the United States. Once your order has been shipped, you will receive a tracking number by email. Carrier transit and delivery times may vary depending on the destination, weather, holidays, and other circumstances outside our control.

Shipping fees and delivery times for international orders may vary depending on the destination country. Please note that international shipments may incur additional import duties, taxes, or courier handling fees. These charges are determined by your local customs office and are the buyer's responsibility. We recommend checking with your country's customs regulations before placing your order.

To track your order status or contact us if you have any questions, please email help@naturloom.com.

Return and Exchange Policy

Customer satisfaction is very important to us. If you are not satisfied with the products you ordered, you can request a return or exchange within 14 days of receiving them.

Products returned or exchanged must be unused, unwashed, and in their original packaging. Return or exchange shipping costs are the customer's responsibility.

To request a return or exchange, please email help@naturloom.com with your order number, the product you wish to return or exchange, and the reason for your request. We will provide the next steps after reviewing your request.

We will notify you by email when your return or exchange has been processed. Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

If you have any questions about your refund or return, please contact us at help@naturloom.com.